Privacy Policy

Let's be clear up front, we DO NOT sell or give any information you provide to us. 

If you place an order through ePiano- we only ask for information necessary to properly place the order and verify a valid order situation. 

Here's the detail that describes the rest of the stuff they say you need to say:

Mindware Music Inc, dba The ePiano Company is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ePiano collects information from our users at several different points on our website.

Registration: In order to use certain portions of this website present and planned, a user must first complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

Order: If we request information from the user regarding an order - the user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies:  No cookies are in use at this time. 

Log Files: We sometimes use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use.

Sharing: We will not share aggregated demographic information.

Like most companies, we use an outside shipping company (UPS, Fedex, USPS etc) to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. 

Links: This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter:  If  user wishes to subscribe to an ePiano newsletter, we ask for contact information such as name and email address.

Surveys & Contests: From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security: This website takes precautions to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with SSL encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also take other actions to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. All employees are informed about confidentiality and privacy. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to support@ePiano.com.

Special Offers: Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates: We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about ePiano Solutions’ products and maintenance and support services.

Correction/Updating Personal Information:  If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by emailing us at support@ePiano.com.

Choice/Opt-out: Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at support@ePiano.com.

Notification of Changes: If we decide to change our privacy policy, we will post the new policy on our website under the privacy statement link so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

Bottom Line: We run a respectable business that follows the golden rule and tries to help new music technology consumers have a great experience with the products we provide and sell.  We want your short and long term satisfaction.