SOUND: I don't hear
any sound from my ePiano or system.
SOUND: I hear
audio (iTunes etc.), but I can't play sounds via
Soundsetter or get Home Concert to follow my playing.
can I get my system to record from an external device
(CD player, tape player, guitar etc.)
SOUND TROUBLESHOOTING 1: AUDIO
- Check all Hardware Volume
Verify all volume
controls on the piano panel are turned up at least
midway through ranges. Try the piano button on the
piano control panel (near the piano volume slider),
make sure this is lights up red. If not - check power
to the piano. Make sure the local piano sound works
before moving ahead.
- Check Software volume controls
in the MIXER.
From the MusiConsole, launch the MIXER button to
bring up the soundcard's mixer screen. Make sure
that the Master Control Volume, MIDI Synth, and Wave
volumes are at least half way up through their ranges.
- Check audio and power cables to
piano and/or speaker system.
Audio Cable: There should be a slim black stereo
audio cable connecting the <green> jack of the
soundcard to the back of the piano. NOTE: There
are two green jacks on the rear of most ePiano
systems; 1: The motherboard audio (disabled) and the
2. PCI Soundcard (use this).
- Test for Digital Audio output.
Go to the SUPPORT button on the MusiConsole (main ePiano interface), and click on the
<Click for Digital Audio Soundcheck> button
on the support menu. You should hear a
little message from Austin Powers. Make sure you can hear the sound check before
moving ahead. If you still don't hear sound, contact
ePiano technical support.
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KEYBOARD (MIDI) SOUNDS:
Problem: I hear some audio (from iTunes etc), but now I can’t the
use the to play the sounds from Soundsetter and the
computer-based sound source.
The most common problem here that
the MIDI connector has come unplugged from the
soundcard. First, please make sure you have done the
above digital audio troubleshooting
before testing the MIDI functions, since MIDI can be
working fine, but you still won't hear anything if
there's a general audio problem.
- CHECK MIDI IN/OUT:
MIDI Cable: ePianos with a system serial numbers less
than 207 - use the black molded MIDI Gameport adapter.
This is the black cable with two
5 pin connectors, and 1 black molded end is the
ePiano’s MIDI adapter. A common error is to connect
this plug improperly during set up. Make the the 5 pin
end labeled IN—is connected to the jack labeled MIDI
OUT TO COMPUTER on the rear panel of the piano. Leave
the other 5 pin cable labeled OUT unplugged.
Systems with serial numbers 207 and higher use a USB -
MIDI Interface. Experience has shown that if the
unit's USB plug is moved from the original location
from when the device was installed - it will not
- Open Soundsetter
Open the <SOUNDS> button on the MusiConsole.
Load one of the presets at the bottom, and make sure
the Master Volume is at least half up through it’s
range. Play the keyboard—if no sound - see KEYBOARD
(MIDI) SOUNDS below for the next step. Click the
Metronome - if you hear the Click Click of the
Metronome - you have a MIDI IN problem.
- Check the software program's
MIDI IN/OUT setup :
All interactive Music Software programs allow you to
select the MIDI IN/OUT devices you would like to use.
The exact name of this device will vary depending upon
your system serial number, but here are guidelines:
GAMEPORT ADAPTER SYSTEMS: MIDI IN: SB LIVE
USB Interface Systems: MIDI IN: EDIROL UM1
still don’t hear keyboard sound, call 978-640-9778.
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Problem: Can’t get record from an external device
(CD player, tape player, guitar etc) into the line-in
jack on the soundcard.
Solution: Make sure device is plugged into
the blue line input jack on the lower sound card (the
ePiano has two blue input jacks). AND you must use
STEREO MINI jacks. A mono input (single ring around end
of plug) will not work or will cause the volume to be
extremely faint, even under high volumes.